Rose Quartz

SHIPPING

UNITED KINGDOM

• Royal Mail - Untracked (5-7 business days) ► FREE over £40 or £3 below £40
• DPD - Tracked (1-2 business days) ► £10
• Royal Mail - Tracked (2-5 business days) ► £3-6 depending on order weight

Orders with Nail Polish

• Royal Mail - Tracked (3-6 business days) ► FREE over £40 or £8 below £40 ; only available for orders with 4 or less nail polishes
• DPD - Tracked (2-5 business days) ► Starts at £8 and increases depending o the number of items; only available for orders with more than 5 nail polishes

*Please allow an extra 1-2 business days due to any postal delays.

UNITED STATES OF AMERICA (USA)

• Fedex - Tracked (3-6 business days) ► £20

BELGIUM, GERMANY, LUXEMBOURG, MONACO & THE NETHERLANDS

• TrakPak - Untracked (4-10* business days) ► Starting at £3.50
• TrakPak - Tracked (2-6 business days) ► £11
• Fedex - Tracked (3-6 business days) ► £20

FRANCE

• TrakPak - Untracked (4-10* business days) ► Starting at £3.50
• TrakPak - Tracked (2-6 business days) ► £10
• Fedex - Tracked (3-5 business days) ► £15

IRELAND

• TrakPak - Untracked (3-30 business days) ► Starting at £3.50
• TrakPak - Tracked (2-5 business days) ► £10
• Fedex - Tracked (4-6 business days) ► £15

ALBANIA, BELARUS, BOSNIA & HERZEGOVINA, BULGARIA, CROATIA, CYPRUS, GILBRALTAR, GREECE, ICELAND, MALTA, MOLDOVA, MONTENEGRO, NORTH MACEDONIA, PORTUGAL, ROMANIA, RUSSIA, SERBIA, SLOVAKIA, TURKEY & UKRAINE

• TrakPak - Untracked (4-10* business days) ► Starting at £7
• TrakPak - Tracked (4-14 business days) ► £20
• Fedex - Tracked (4-6 business days) ► £25

LIECHTENSTEIN, NORWAY & SWITZERLAND

• TrakPak - Untracked (4-10* business days) ► Starting at £6
• TrakPak - Tracked (4-8 business days) ► £15
• Fedex - Tracked (4-6 business days) ► £30

ANDORRA, AUSTRIA, DENMARK, FAROE ISLANDS, FINLAND, GREENLAND, VATICAN CITY, ITALY, SAN MARINO, SPAIN & SWEDEN

• TrakPak - Untracked (4-10* business days) ► £5
• TrakPak - Tracked (3-8 business days) ► £15
• Fedex - Tracked (3-8 business days) ► £20

CZECHIA, ESTONIA, HUNGARY, LATVIA, LITHUANIA, POLAND & SLOVENIA

• TrakPak - Untracked (4-10* business days) ► Starting at £4
• TrakPak - Tracked (4-9 business days) ► £12
• Fedex - Tracked (4-6 business days) ► £20

AUSTRALIA, CANADA & NEW ZEALAND

• TrakPak - Untracked (10-30 business days) ► Starting at £8
• TrakPak - Tracked (4-10 business days) ► £16 (only available in Australia & New Zealand)
• Fedex - Tracked (3-6 business days) ► £20

CHINA, BRAZIL, CAMBODIA, HONG KONG SAR, INDONESIA, JAPAN, LAOS, MACAO SAR, MALAYSIA, MEXICO, PHILIPPINES, SINGAPORE, SOUTH KOREA, TAIWAN, THAILAND TIMOR-LESTE & VIETNAM

• TrakPak - Tracked (5-10 business days) ► £20
• Fedex - Tracked (3-5 business days) ► £25

INDIA & U.A.E

• Fedex - Tracked (5-10 business days) ► £25

REST OF THE WORLD

• Fedex - Tracked (5-10 business days) ► £40

*If outside the United Kingdom, please allow all untracked orders up to 30 business days to be delivered.

Due to current shipping regulations, we are unable to ship nail polish to the following countries:

• Anguilla
• Antigua
• Belize
• Bermuda
• Bolivia
• British Virgin Islands
• Brunei
• Cayman Islands
• Curacao
• Dominica
• Dominican Republic
• Ecuador
• El Salvador
• Estonia
• Guadeloupe
• Guam
• Guatemala
• Guyana
• Iceland
• Indonesia
• Montserrat
• Nicaragua
• Paraguay
• Peru
• Russia
• Turks & Caicos Islands
• Uruguay
• Venezuela

If you are unsure about your residing country, please send an email to customer services info@moyou.co.uk for shipping costs and quotes. Please note if any item(s) from your order are no longer available, your order will be sent without the item(s) and you will be offered an exchange or refund.

FOR ALL DESTINATIONS

Orders in which customers have “refused customs” or denied “custom charges” and the order is sent back to us will be refunded with both outgoing and returning shipping charges deducted from refund total.

info@moyou.co.uk

If the items have not already been sent, then we will cancel the order and refund your order amount using via your original payment method, and we will confirming our action via e-mail.

However, if the items have already been sent out, then we will e-mail you confirmation of the dispatch date and you will need to wait until receipt of the goods and contact us upon their arrival before we can process either returns and/or refund to your account.

COUNTRIES UNIVERSAL STUDIOS PRODUCTS CAN BE SHIPPED TO 

Argentina ✦ Austria ✦ Belgium ✦ Brazil ✦ Canada ✦ China ✦ Denmark ✦

Finland ✦ Germany ✦ Iceland ✦ India ✦ Ireland ✦ Israel ✦ Italy ✦ Japan ✦

Jordan ✦ Korea ✦ Kuwait ✦ Lebanon ✦ Luxembourg ✦ Netherlands ✦

Norway ✦ Oman ✦ Portugal ✦ Qatar ✦ Saudi Arabia ✦

Spain ✦ Sweden ✦ Switzerland ✦ Taiwan (Province of China) ✦

United Arab Emirates ✦ United Kingdom of Great Britain ✦

Northern Ireland ✦ United States of America ✦ Yemen

RETURNS

In MoYou London we take great pride in our product quality - in the case that you are unhappy with your purchase, please contact us directly to info@moyou.co.uk and we’ll take it from there.

In case you would like an exchange or refund for any other reason, we offer a 28-Day Replacement or Refund policy (excluding P&P). Please contact our customer service. Make sure the product is unused and in its original packaging. If for any reason the item your ordered did not arrive in a perfect condition or with any fault, please let us know and we will sort it out.

We appreciate feedback of any kind - in case you are unhappy for any reason from your products or service you received, please let us know.

Returns:
FedEx Cross Border Fulfilment, Anton House
Christy Way, Basildon
SS15 6TR
UK

Nail Tips: Polymethyl Methacrylate (PMMA, acrylic) + Acrylonitrile Butadiene Styrene (ABS).

Nail Glue: Ethyl Cyanoacrylate, Polymethyl Methacrylate, BHT, Hydroquinone. Adhesive Stickers: Acrylate Adhesive, Polyethylene Film. Clean Pad: Isopropyl Alcohol, Purified Water.

🧼 After Each Use

• Rinse immediately: After removing makeup, rinse the pad with warm water and a mild soap or gentle facial cleanser to remove residue.
• Gently rub: Use your fingers to massage out makeup from both sides, especially if one is designed for exfoliation.
• Air dry: Lay flat or hang to dry in a well-ventilated area. Avoid wringing too harshly to maintain shape.

🧺 Deep Cleaning (Recommended Weekly)

• Machine wash:
• Use a gentle cycle, cold or warm water
• Place in a mesh laundry bag to protect the fabric
• Use mild, fragrance-free detergent
• Avoid:
• Fabric softeners (they coat fibres and reduce effectiveness)
• Bleach (can damage fibres and irritate skin)
• Air dry or tumble dry low: High heat can degrade the microfiber material.

♻️ Usage Tips

• Use both sides: One side is usually softer for makeup removal, the other more textured for gentle exfoliation.
• Label use (if desired): Rotate between pads—mark them "Day 1" and "Day 2" or “Face” and “Eyes” to ensure even wear and cleaner application.
• Wash before first use: Removes any manufacturing residue.

🗓️ Replacement Guide

• Replace every 3–6 months, or sooner if:
• The fibres feel rough or stop removing makeup effectively
• There's a lingering odour even after washing
• Stains remain deeply embedded