SHIPPING & RETURNS

SHIPPING & RETURNS

SHIPPING

 

Please note www.moyou.co.uk is a retail website. Large volume orders to quantity stock will be considered as a wholesale purchase and further shipping costs may be applied.

If additional shipping charges apply to you, you will be contacted by email with a shipping cost quote. Failure to comply with payment of shipping charge requirement will result in order cancellation.

Please note if any item(s) from your order are no longer available, your order will be sent without the item(s) and you will be offered an exchange or refund.

 

SHIPPING TO THE UK:

Free Standard Shipping on orders over £30: shipped using First Class UK.

Free Tracked Shipping on orders over £50: shipped using First Class UK/ Yodel.

Please allow 3-5 business days for handling and dispatch.

Standard Delivery- £3.99 //Delivery time may take 3-14 business days.

Tracked Shipping: £5.8 // Using Yodel. Delivery time may take 1-14 business days.

Orders containing nail polishes will be shipped with RM/Yodel.

All orders containing any nail liquid products such as Stamping Nail Polish, Cuticle Guard & Smudge Resistant Top Coat will be charged at a regular Tracked shipping rate of £5.8 

The standard shipping rate applies to any order that exceeds £30.00 if the order contains any “nail liquid products”, free shipping is automatically void.

 

SHIPPING TO THE EU:

Free Standard Shipping on orders over £70: shipped using standard Air Mail.

Free Tracked Shipping on orders over £100: shipped using standard Air Mail or TrakPak.

Air Mail: £6 // Shipping may take 7-14 business days.

Tracked: £9.99 // Shipping may take 2-14 business days.

Orders containing nail varnish will be shipped with TrakPak or FedEx.

Duty charges may be applied at the discretion of customs. These charges differ from country to country and are the customer's responsibility.

*Excluding orders that contain a nail polish.

All orders containing any nail liquid products such as Stamping Nail Polish, Cuticle Guard & Smudge Resistant Top Coat will be charged at a standard shipping rate of £9.99.

 

SHIPPING TO ITALY, SPAIN, SWEDEN, PORTUGAL, LATVIA, ESTONIA, SLOVENIA, SLOVAKIA, LITHUANIA :

Free Standard Shipping on orders over £70: shipped using standard Air Mail.

Free Tracked Shipping on orders over £100: shipped using standard Air Mail or TrakPak.

Air Mail: £6 // Shipping may take 7-21 business days.

Tracked: £10.99 // Shipping may take 2-14 business days.

Orders containing nail varnish will be shipped with TrakPak or FedEx.

Duty charges may be applied at the discretion of customs. These charges differ from country to country and are the customer's responsibility.

*Excluding orders that contain a nail polish.

All orders containing any nail liquid products such as Stamping Nail Polish, Cuticle Guard & Smudge Resistant Top Coat will be charged at a standard shipping rate of £12.99

 

SHIPPING TO NORWAY, SWITZERLAND, FINLAND, ICELAND, ROMANIA, BULGARIA, CROATIA:

Free Standard Shipping on orders over £80*: shipped using standard Air Mail.

Free Tracked Shipping on orders over £130*: shipped using standard Air Mail Tracked or TrakPak.

Air Mail: £8 // Shipping may take 14-28 business days.

Tracked: £15 // Shipping may take 2-28 business days.

All orders containing any nail liquid products such as Stamping Nail Polish, Cuticle Guard & Smudge Resistant Top Coat will be charged at a standard shipping rate of £20.99.

 

SHIPPING TO MALTA, CYPRUS, GREECE:

Free Standard Shipping on orders over £80*: shipped using standard Air Mail.

Free Tracked Shipping on orders over £130*: shipped using standard Air Mail Tracked or TrakPak.

Air Mail: £8 // Shipping may take 14-28 business days.

Tracked: £15 // Shipping may take 2-28 business days.

Orders containing nail varnish will be shipped with TrakPak or FedEx. Duty charges may be applied at the discretion of customs. These charges differ from country to country and are the customer's responsibility.

*Excluding orders that contain a nail polish.

Orders will be shipped with any of the following couriers: TrakPak, FedEx, Royal Mail and local postal services.

All orders containing any nail liquid products such as Stamping Nail Polish, Cuticle Guard & Smudge Resistant Top Coat will be charged at a standard shipping rate of £20.99.

 

SHIPPING TO THE US:

Free Standard Shipping on orders over £80*: shipped using standard Air Mail.

Free Tracked Shipping on orders over £130*: shipped using standard Air Mail Tracked or TrakPak.

Air Mail: £8 // Shipping may take 7-21 business days.

Tracked: £15 //Shipping may take 2-21 business days.

Orders containing nail varnish will be shipped with TrakPak or FedEx.

Duty charges may be applied at the discretion of customs. These charges differ from country to country and are the customer's responsibility.

*Excluding orders that contain a nail polish.

All orders containing any nail liquid products such as Stamping Nail Polish, Cuticle Guard & Smudge Resistant Top Coat will be charged at a standard shipping rate of £19.99.

 

SHIPPING TO THE REST OF THE WORLD:

Free Standard Shipping on orders over £80*: shipped using standard Air Mail.

Free Tracked Shipping on orders over £130*: shipped using standard Air Mail Tracked or TrakPak.

Air Mail: £8 // Shipping may take 14-28 business days.

Tracked: £15 // Shipping may take 2-28 business days.

Orders containing nail varnish will be shipped with TrakPak or FedEx. Duty charges may be applied at the discretion of customs. These charges differ from country to country and are the customer's responsibility.

*Excluding orders that contain a nail polish.

Orders will be shipped with any of the following couriers; TrakPak, FedEx, Royal Mail and local postal services.

All orders containing any nail liquid products such as Stamping Nail Polish, Cuticle Guard & Smudge Resistant Top Coat will be charged at a standard shipping rate of £20.99.

 

SHIPPING TO COLUMBIA, CHINA, CHILE, PERU, BRUNEI:

Free Tracked Shipping on orders over £200: shipped using TrakPak.

Tracked: £20 // Shipping may take 2-28 business days.

* We cannot ship Nail polish to these destinations.

* Further to a lot of complaints about lost orders using standard shipping- Starting from 24th of October- we are offering only tracked service to the above locations.

 

SHIPPING TO RUSSIA:

Free Tracked Shipping on orders over £130: shipped using RM/TrakPak

Tracked: £15 // Shipping may take 2-28 business days.

* We cannot ship Nail polish to these destinations.

* Further to a lot of complaints about lost orders using standard shipping- Starting from 24th of October- we are offering only tracked service to the above locations.

 

SHIPPING TO MEXICO:

Free Tracked Shipping on orders over £150: shipped using TrakPak.

Tracked: £20 // Shipping may take 2-28 business days.

* We cannot ship Nail polish to these destinations.

* Further to a lot of complaints about lost orders using standard shipping- Starting from 11th of December- we are offering only tracked service to the above locations.

 

SHIPPING TO ISLANDS AND FAR DESTINATIONS THAT REQUIRES SURCHARGES:
Due to shipping costs to specific EU & Rest Of The World Island and far destinations, we are unable to ship the parcel with the prices above. Shipping costs will vary.
If you are located in these locations- our customer service will contact you and will advise what is the extra charge for shipping your order.

If you are unsure about your residing country please send an email to customer services info@moyoumarketing.com for shipping cost and quotes

 

FOR ALL DESTINATIONS:

Orders in which customers have "refused customs" or denied "custom charges" and the order is sent back to us will be refunded with both outgoing and returning shipping charges deducted from refund total.

 

ORDER CANCELLATION

When products are in stock, we normally dispatch orders within 24 hours. If you wish to cancel an order, please contact us as soon as possible with details of your order number at: info@moyoumarketing.com

If the items have not already been sent, then we will cancel the order and refund your order amount using via your original payment method, and we will confirming our action via e-mail.

However, if the items have already been sent out, then we will e-mail you confirmation of the dispatch date and you will need to wait until receipt of the goods and contact us upon their arrival before we can process either returns and/or refund to your account.

 

RETURNS

In MoYou London we take great pride in our product quality - in the case that you are unhappy with your purchase, please contact us directly to info@moyoumarketing.com and we'll take it from there.

In case you would like an exchange or refund for any other reason, we offer a 28-Day Replacement or Refund policy (excluding P&P). Please contact our customer service. Make sure the product is unused and in its original packaging. If for any reason the item your ordered did not arrive in a perfect condition or with any fault, please let us know and we will sort it out.

We appreciate feedback of any kind - in case you are unhappy for any reason from your products or service you received, please let us know.

Returns:

P2P Mail, c/o Cloud Fulfilment, Dunton Distribution Centre,

Christy Way, Basildon

SS15 6TR

UK

 

DAMAGES UPON ARRIVAL & FAULTY ITEMS

If for any reason your product does not reach you in perfect condition, please contact our customer care teams to arrange for a replacement. We guarantee that all of our products are of merchantable quality in accordance with your statutory rights. If an item develops a fault or defect, please contact our customer care team with details of the problem quoting your order number and we will advise you of actions to be taken.