Refund policy

At MoYou London, we take great pride in the quality of our products.
If you're not satisfied with your purchase for any reason, please contact us directly at info@moyou.co.uk with your order number, and we'll be happy to help.

Returns & Exchanges
We offer a 28-day Replacement or Refund Policy (excluding postage and packaging). To qualify, the item must be unused and in its original packaging. Please contact our customer service team to initiate the process.

Damaged or Faulty Items
If your item arrives damaged or develops a fault, please email our customer care team with your order number and a description of the issue. We’ll arrange a replacement and guide you through the next steps. All our products are guaranteed to be of merchantable quality in accordance with your statutory rights.

Feedback & Support
We value all feedback. If you are unhappy with your order or experience for any reason, please let us know — we’re here to make it right.

Return Address:
FedEx Cross Border Fulfilment
Anton House
Christy Way, Basildon
SS15 6TR
United Kingdom

Important: Customers are responsible for any applicable taxes or duties outside of the United Kingdom.