SHIPPING

Wherever your nail art takes you, we'll get it there — fast, tracked, and (in the UK) free over £40.

Dispatch Information

Dispatched Monday–Friday, excluding bank holidays, with a 3pm cutoff — anything after that goes out the next business day.

The delivery windows below are our couriers' estimated transit times, not guaranteed delivery dates.

UNITED KINGDOM

Tracked delivery, door to door.

• UK Delivery (2-4 business days, tracked) ► FREE over £40 or £5 below £40

Please allow an extra 1-2 business days due to any postal delays.

Orders with Nail Polish

• UK Delivery (2-4 business days, tracked) ► FREE over £40 or £6 below £40

ISLE OF MAN, JERSEY & GUERNSEY

• UK Delivery (2-4 business days, tracked) ► £8
• Orders with Nail Polish ► £10

INTERNATIONAL

Nail art doesn't stop at the UK border — we ship worldwide, and every international order is tracked door to door. Choose Standard International for the best value, or Express International when you don't want to wait. Prices below start from the lightest weight band — heavier orders may cost a little more.

UNITED STATES OF AMERICA (USA)

• Standard International (5-10 business days) ► Starting at £8.50
• Express International (2-4 business days) ► Starting at £17.00

FRANCE

• Standard International (3-7 business days) ► Starting at £5.00
• Express International (2 business days) ► Starting at £37.00

GERMANY

• Standard International (4-8 business days) ► Starting at £6.00
• Express International (2 business days) ► Starting at £37.00

ISRAEL

• Standard International (4-9 business days) ► Starting at £7.50
• Express International (5-7 business days) ► Starting at £21.50

NETHERLANDS

• Standard International (3-8 business days) ► Starting at £6.00
• Express International (2 business days) ► Starting at £35.50

SWITZERLAND

• Standard International (4-7 business days) ► Starting at £7.00
• Express International (2-3 business days) ► Starting at £19.50

SWEDEN

• Standard International (4-10 business days) ► Starting at £6.00
• Express International (3-4 business days) ► Starting at £41.00

POLAND

• Standard International (4-10 business days) ► Starting at £6.00
• Express International (2-3 business days) ► Starting at £48.00

CANADA

• Standard International (5-10 business days) ► Starting at £7.00
• Express International (2-4 business days) ► Starting at £35.00

LUXEMBOURG

• Standard International (4-10 business days) ► Starting at £7.50
• Express International (2 business days) ► Starting at £35.50

AUSTRIA

• Standard International (4-10 business days) ► Starting at £8.00
• Express International (2 business days) ► Starting at £41.00

EUROPEAN UNION — BELGIUM, BULGARIA, CROATIA, CZECHIA, DENMARK, ESTONIA, FINLAND, HUNGARY, ITALY, LATVIA, LITHUANIA, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN (MAINLAND) & SPAIN (BALEARIC ISLANDS)

• Standard International (3-10 business days) ► Starting at £7.00
• Express International (2-5 business days) ► Starting at £52.00

Cyprus, Greece and Malta are EU members but ship at different rates — see their listing further down, grouped with other destinations at a similar price point.

ANDORRA, ARUBA, BAHRAIN, CHINA, CYPRUS, EGYPT, FRENCH GUIANA, GIBRALTAR, GREECE, GUADELOUPE, HONG KONG SAR, ICELAND, INDIA, JAPAN, KAZAKHSTAN, KUWAIT, LIECHTENSTEIN, MACAO SAR, MALAYSIA, MALTA, MARTINIQUE, MEXICO, MOROCCO, NORWAY, OMAN, PHILIPPINES, REUNION, SINGAPORE, SOUTH KOREA, SPAIN — CANARY ISLANDS, TAIWAN, UKRAINE, U.A.E., VIETNAM & ZIMBABWE

• Standard International (4-12 business days) ► Starting at £7.00
• Express International (2-8 business days) ► Starting at £52.00

AUSTRALIA, DOMINICAN REPUBLIC, FAROE ISLANDS, GREENLAND, LEBANON, SAN MARINO, SERBIA & SOUTH AFRICA

• Standard International (4-12 business days) ► Starting at £7.50
• Express International (3-9 business days) ► Starting at £46.50

AFGHANISTAN, ANGUILLA, BHUTAN, BRUNEI, CAYMAN ISLANDS, COOK ISLANDS, DOMINICA, FIJI, LAOS, LESOTHO, LIBYA, MONGOLIA, MONTSERRAT, NEW ZEALAND, NIGERIA, PAPUA NEW GUINEA, QATAR, SAINT LUCIA, SAINT VINCENT & THE GRENADINES, SAMOA, THAILAND, TIMOR-LESTE, TURKEY, TURKS & CAICOS ISLANDS, VANUATU & BRITISH VIRGIN ISLANDS

• Standard International (7-12 business days) ► Starting at £8.00
• Express International (2-9 business days) ► Starting at £54.50

BELARUS, BOSNIA & HERZEGOVINA, EQUATORIAL GUINEA, FALKLAND ISLANDS, GUATEMALA, HAITI, KOSOVO, MONACO, MYANMAR, NAURU, PALESTINE, SOLOMON ISLANDS, SOMALIA, SOUTH SUDAN, TUVALU & YEMEN

• Standard International (7-12 business days) ► Starting at £20.00
• Express International (2-8 business days) ► Starting at £66.50

ANTIGUA & BARBUDA, BAHAMAS, BERMUDA, GUYANA & MAURITIUS

• Standard International (7-12 business days) ► Starting at £7.50
• Express International (3-7 business days) ► Starting at £54.50

ALBANIA, ALGERIA, ANGOLA, ARGENTINA, ARMENIA, AZERBAIJAN, BANGLADESH, BARBADOS, BELIZE, BENIN, BOLIVIA, BOTSWANA, BRAZIL, BURKINA FASO, CABO VERDE, CAMBODIA, CAMEROON, CHAD, CHILE, COLOMBIA, COMOROS, CONGO, DR CONGO, COSTA RICA, DJIBOUTI, ECUADOR, EL SALVADOR, ETHIOPIA, GABON, GAMBIA, GEORGIA, GHANA, GRENADA, GUAM, GUINEA, HONDURAS, INDONESIA, IRAQ, IVORY COAST, JAMAICA, JORDAN, KENYA, KYRGYZSTAN, LIBERIA, MADAGASCAR, MALAWI, MALDIVES, MALI, MAURITANIA, MOLDOVA, MONTENEGRO, MOZAMBIQUE, NAMIBIA, NEPAL, NICARAGUA, NIGER, NORTH MACEDONIA, PAKISTAN, PANAMA, PARAGUAY, PERU, PUERTO RICO, RWANDA, SAINT KITTS & NEVIS, SAUDI ARABIA, SENEGAL, SEYCHELLES, SRI LANKA, SURINAME, TANZANIA, TRINIDAD & TOBAGO, TUNISIA, UGANDA, URUGUAY, UZBEKISTAN & ZAMBIA

• Standard International (7-12 business days) ► Starting at £11.50
• Express International (2-8 business days) ► Starting at £54.50

ALAND ISLANDS, BONAIRE/SINT EUSTATIUS/SABA, BURUNDI, CENTRAL AFRICAN REPUBLIC, CURAÇAO, ERITREA, FRENCH POLYNESIA, GUINEA-BISSAU, KIRIBATI, MARSHALL ISLANDS, MAYOTTE, NEW CALEDONIA, NORTHERN MARIANA ISLANDS, PALAU, PITCAIRN, SAINT PIERRE & MIQUELON, SIERRA LEONE, SUDAN, SWAZILAND (ESWATINI), TAJIKISTAN, TOGO, TONGA, TURKMENISTAN, US VIRGIN ISLANDS & WALLIS AND FUTUNA

• Standard International (7-12 business days) ► Starting at £37.00
• Express International — not currently available for this group; contact us for a quote

IRELAND

• Standard (2-4 business days) ► £4.75

REST OF THE WORLD / COUNTRIES NOT LISTED ABOVE

Can't see your country above? Drop us a line at info@moyou.co.uk and we'll sort you a quote — we don't have a published rate for every destination worldwide just yet.

FOR ALL DESTINATIONS

One thing to know: if customs charges are refused and an order is sent back to us, we'll refund it — but the outgoing and returning shipping charges will be deducted from the total.

OUT OF STOCK ITEMS

Occasionally we might unfortunately run out of something. If that happens with an item in your order, we'll email you to ask whether you'd like a replacement or a refund for it. If we haven't heard back from you within 7 days, we'll go ahead and ship the rest of your order and refund you for the missing item(s).

CANCELLATIONS

Need to cancel an order? Email us at info@moyou.co.uk as soon as you can. If it hasn't shipped yet, we'll cancel it and refund your original payment method, with confirmation by email. If it's already on its way, we'll email you the dispatch date instead — you'll need to wait for the parcel to arrive and get in touch once it does, so we can sort a return or refund from there.

RETURNS

At MoYou London we take great pride in our product quality — if you're unhappy with your purchase, please contact us directly at info@moyou.co.uk and we'll take it from there.

We offer a 28-day replacement or refund policy (excluding P&P) on items that are unused and in their original packaging — just get in touch with our customer service team. And if anything arrived not in perfect condition or with a fault, let us know and we'll sort it out.

We appreciate feedback of any kind — if you're ever unhappy for any reason with our products or service, please let us know.

Returns: MoYou London, Unit 10, Sunflag Business Park, Durham, DH1 1TN UK

 

EYESHADOW PALETTE:

Mica, Triethoxycaprylylsilane, Kaolin, Dimethicone, Triethoxycaprylylsilane, Silica, Magnesium Stearate, Zea Mays (Corn) Starch, Caprylic/Capric Triglyceride, Boron Nitride, Octyldodecanol, Isononyl Isononanoate, Ethylhexyl Palmitate, Hexylene Glycol, Caprylyl Glycol, Synthetic Fluorphlogopite, Synthetic Wax, Tin Oxide, Phenoxyethanol. May contain: CI 77861, CI 45410, CI 77019, CI 61570, CI 77266, CI 77891, CI 77491, CI 77492, CI 77499, CI 77007, CI 19140.

📦 Storage

• Keep in a cool, dry place: Avoid humidity and heat, which can cause shadows to harden, crack, or grow bacteria.
• Avoid direct sunlight: Sunlight can fade the pigment and alter the formula.
• Close securely: Always close the lid tightly to protect the shades from dust, moisture, and air exposure.

🧼 Hygiene

• Use clean brushes: Always apply with clean tools to avoid introducing oils and bacteria.
• No finger-dipping (if possible): Use brushes or sanitized fingertips, especially for cream or shimmer shadows.
• Don't share: Sharing eye makeup increases the risk of eye infections.

🧽 Cleaning & Sanitizing

• Wipe off excess: Use a dry tissue or soft cloth to clean powder fallout from the palette surface.
• Sanitize periodically:
• Lightly mist the top of the pans with 70% isopropyl alcohol (not too wet).
• Let it air-dry completely before closing.
• Clean mirror and casing: Use a soft cloth and gentle cleanser or alcohol on the outer parts of the palette, not the shadows.

🗓️ Shelf Life

• Powder shadows: Typically, last 12–24 months after opening.
• Toss if: You notice changes in texture, smell, pigmentation, or it causes eye irritation.

🎨 Application Tips

• Tap off excess: Tap your brush before applying to minimize fallout.
• Blend clean: Use clean brushes when switching shades to avoid muddy colours in the pans.