How do I place an order?

Orders need to be made via our website moyou.co.uk. Start shopping by selecting the product category links: e.g., PLATES, POLISH, ACCESSORIES. You can also shop our latest products through the NEW IN category link. If you have a specific product in mind or are unsure where to start, you can simply enter a keyword or item number in the search box on the homepage. Once you have found an item you want to buy, click on the 'ADD TO BAG' button. You can then either continue shopping or review the items in your shopping cart. If you're happy with the items in your cart, click 'CHECKOUT' to complete your order. You may order as a guest. However, we recommend that you register an account with us so you can log in and view your orders and details at any time. Our current payment methods are PayPal, and we accept Visa, MasterCard, American Express, and Apple Pay. Please note that payments through Internet Explorer are not processed. Please choose another browser to continue with your purchase.

Please note, depending on your country and delivery method, the time that your order will take to be delivered might vary. If you have a tracking number, you can see the status of your order on the following links: Royal Mail: Royal Mail DHL: DHL FedEx: FedEx

I have changed my mind, can I cancel my order?

Please note: Order cancellation requests are not guaranteed. Our dispatch team works during non-office hours to ensure quick dispatch times. If your order has been shipped, we will not be able to cancel it and you will need to wait for your parcel to arrive to return any unwanted items.

My plate has arrived without a sleeve

Some plates may not come with a sleeve. Please note; replacements are not available.

How can I return or exchange an item?

You are welcome to return unwanted items to us for a refund or exchange within 28 days of receiving them. All returned items must be in brand new, unused condition, and image plates must still have the blue film intact. Please include your order number and details of the refund or exchange in your return, and we will email you once we have received your return.

My sleeves are a little damaged, can I have new ones?

We do not send replacements for any cosmetic damages on packaging. This includes sleeves, boxes, and tubes.

What payment methods do you accept?

Our current payment methods are PayPal, and we accept Visa, MasterCard, American Express, and Apple Pay.

How can I see my order total in a different currency?

Our website is in GBP and cannot be converted into a different currency. We also cannot quote you a price in a different currency as the exchange rate fluctuates. However, if you would like to find any price in another currency, you can try using an online converter.

What are your shipping options and times?

Depending on your country and delivery method, the time that your order will take to be delivered might vary. For further information, please check this page: Shipping & Returns.

What is the difference between sticky and non-sticky stampers?

The sticky stampers are easier to use and so are best for beginners. The non-sticky are a little more difficult to use but are less squishy and so create a slightly neater image.

I can’t get my Marshmallow Stamper to work, what am I doing wrong?

Stamping can be quite difficult if you are new at it and takes a bit of practice to get the hang of. You should find the tips below will help you to perfect your stamping: -Make sure you are applying plenty of nail polish to the image and not scraping too hard. - Roll the stamper over the image. Make sure you are doing this with only a small amount of pressure as pressing down hard can stop it picking up. -The whole process from applying the nail polish to the image to stamping onto the nail should be done quickly as the nail varnish should not have any time to dry. -Make sure you clean the nail polish from the image after every time you stamp otherwise it can get clogged and the stamper won't pick it up. -When you have cleaned the plate with nail polish remover, wipe away all traces of the remover as if there is any residue left on the plate it stops the stamper picking up. -Do not use any nail polish remover on the stamper as this can damage it, the only thing that should be used to clean the stamper head is sticky tape or a lint roller. -Lastly, if you are not using our stamping polishes, make sure the polishes you are using are no too thin and not quick-dry as these do not work as well. You can also have a look at our YouTube channel where we have plenty of videos and tutorials that you might find helpful: https://goo.gl/aulMYB

I can’t get my Crystal Clear Stamper to work, what am I doing wrong?

Stamping can be quite difficult if you are new at it and takes a bit of practice to get the hang of. You should find the tips below will help you to perfect your stamping: -Make sure you are applying plenty of nail polish to the image and not scraping too hard. - Instead of rolling the stamper like you would with the marshmallow stampers, you need to stamp straight down onto the image. Make sure you are doing this with only a small amount of pressure as pressing down hard can stop it picking up. -The whole process from applying the nail polish to the image to stamping onto the nail should be done quickly as the nail varnish should not have any time to dry. -Make sure you clean the nail polish from the image after every time you stamp otherwise it can get clogged and the stamper won't pick it up. -When you have cleaned the plate with nail polish remover, wipe away all traces of the remover as if there is any residue left on the plate it stops the stamper picking up. -Do not use any nail polish remover on the stamper as this can damage it, the only thing that should be used to clean the stamper head is sticky tape or a lint roller. -Lastly, if you are not using our stamping polishes, make sure the polishes you are using are no too thin and not quick-dry as these do not work as well. You can also have a look at our YouTube channel where we have plenty of videos and tutorials that you might find helpful: https://goo.gl/aulMYB

How do I clean my stamper?

The best thing to clean our stampers with is sticky tape or a lint roller. We advise that you do not use any nail polish remover or acetone on them as this can damage them.

1 11

Christmas Plate Bundle ✦ 10% OFF

£34.52

~~£47.94~~ £34.52

Sale Sold out

Tax included. Shipping calculated at checkout.

Quantity

Get all the NEW Noel plates at 30% OFF!🎅

This bundle contains the following items:

● Noel 25

● Noel 26

● Noel 27

● Noel 28

Please note not all plates have sleeves, no replacements or exchanges are given to bundle items.

How To

What you'll need :

★ Stamping Nail Polish – we advise you use a nail polish that is opaque and has a strong pigmentation.
★ MoYou London Stamp & Scraper.
★ MoYou London Image Plate.

How to stamp:

1) Remove the blue protective film on the plate.
2) Apply the Stamping Nail Polish of your choice to the design you wish to stamp.
3) Remove the excess nail polish with a your scraper using a 45º angle.
4) Roll your stamper over the selected design being careful not to use too much pressure.
5) Transfer the design by pressing the stamper onto your nail.
6) Apply top coat for a long-lasting result.

Product Information

● The stainless steel plate measures 6.5 x 12.5cm and have a vinyl backing for increased ease of use.

● Each plate comes in its own branded protective sleeve.

● The designs are engraved on to the image plate and covered with a protective film which needs to be removed before use.

This item is the image plate only.

Shipping & Returns

SHIPPING

UNITED KINGDOM

Royal Mail - Untracked (5-7 business days) ► FREE over £40 or £3 below £40
DPD - Tracked (1-2 business days) ► £10
Royal Mail - Tracked (2-5 business days) ► £3-6 depending on order weight

Orders with Nail Polish

Royal Mail - Tracked (3-6 business days) ► FREE over £40 or £8 below £40 ; only available for orders with 4 or less nail polishes
DPD - Tracked (2-5 business days) ► Starts at £8 and increases depending o the number of items; only available for orders with more than 5 nail polishes

*Please allow an extra 1-2 business days due to any postal delays.

UNITED STATES OF AMERICA (USA)

TrakPak - Untracked (10-30 business days) ► £5
Fedex - Tracked (3-6 business days) ► £15

BELGIUM, GERMANY, LUXEMBOURG, MONACO & THE NETHERLANDS

TrakPak - Untracked (4-10* business days) ► Starting at £3.50
TrakPak - Tracked (2-6 business days) ► £11
Fedex - Tracked (3-6 business days) ► £20

FRANCE

TrakPak - Untracked (4-10* business days) ► Starting at £3.50
TrakPak - Tracked (2-6 business days) ► £10
Fedex - Tracked (3-5 business days) ► £15

IRELAND

TrakPak - Untracked (3-30 business days) ► Starting at £3.50
TrakPak - Tracked (2-5 business days) ► £10
Fedex - Tracked (4-6 business days) ► £15

ALBANIA, BELARUS, BOSNIA & HERZEGOVINA, BULGARIA, CROATIA, CYPRUS, GILBRALTAR, GREECE, ICELAND, MALTA, MOLDOVA, MONTENEGRO, NORTH MACEDONIA, PORTUGAL, ROMANIA, RUSSIA, SERBIA, SLOVAKIA, TURKEY & UKRAINE

TrakPak - Untracked (4-10* business days) ► Starting at £7
TrakPak - Tracked (4-14 business days) ► £20
Fedex - Tracked (4-6 business days) ► £25

LIECHTENSTEIN, NORWAY & SWITZERLAND

TrakPak - Untracked (4-10* business days) ► Starting at £6
TrakPak - Tracked (4-8 business days) ► £15
Fedex - Tracked (4-6 business days) ► £30

ANDORRA, AUSTRIA, DENMARK, FAROE ISLANDS, FINLAND, GREENLAND, VATICAN CITY, ITALY, SAN MARINO, SPAIN & SWEDEN

TrakPak - Untracked (4-10* business days) ► £5
TrakPak - Tracked (3-8 business days) ► £15
Fedex - Tracked (3-8 business days) ► £20

CZECHIA, ESTONIA, HUNGARY, LATVIA, LITHUANIA, POLAND & SLOVENIA

TrakPak - Untracked (4-10* business days) ► Starting at £4
TrakPak - Tracked (4-9 business days) ► £12
Fedex - Tracked (4-6 business days) ► £20

AUSTRALIA, CANADA & NEW ZEALAND

TrakPak - Untracked (10-30 business days) ► Starting at £8
TrakPak - Tracked (4-10 business days) ► £16 (only available in Australia & New Zealand)
Fedex - Tracked (3-6 business days) ► £20

CHINA, BRAZIL, CAMBODIA, HONG KONG SAR, INDONESIA, JAPAN, LAOS, MACAO SAR, MALAYSIA, MEXICO, PHILIPPINES, SINGAPORE, SOUTH KOREA, TAIWAN, THAILAND TIMOR-LESTE & VIETNAM

TrakPak - Tracked (5-10 business days) ► £20
Fedex - Tracked (3-5 business days) ► £25

INDIA & U.A.E

Fedex - Tracked (5-10 business days) ► £25

REST OF THE WORLD

Fedex - Tracked (5-10 business days) ► £40

*If outside the United Kingdom, please allow all untracked orders up to 30 business days to be delivered.

Due to current shipping regulations, we are unable to ship nail polish to the following countries:

Anguilla
Antigua
Belize
Bermuda
Bolivia
British Virgin Islands
Brunei
Cayman Islands
Curacao
Dominica
Dominican Republic
Ecuador
El Salvador
Estonia
Guadeloupe
Guam
Guatemala
Guyana
Iceland
Indonesia
Montserrat
Nicaragua
Paraguay
Peru
Russia
Turks & Caicos Islands
Uruguay
Venezuela

If you are unsure about your residing country, please send an email to customer services info@moyou.co.uk for shipping costs and quotes. Please note if any item(s) from your order are no longer available, your order will be sent without the item(s) and you will be offered an exchange or refund.

FOR ALL DESTINATIONS

Orders in which customers have “refused customs” or denied “custom charges” and the order is sent back to us will be refunded with both outgoing and returning shipping charges deducted from refund total.

info@moyou.co.uk

If the items have not already been sent, then we will cancel the order and refund your order amount using via your original payment method, and we will confirming our action via e-mail.

However, if the items have already been sent out, then we will e-mail you confirmation of the dispatch date and you will need to wait until receipt of the goods and contact us upon their arrival before we can process either returns and/or refund to your account.

COUNTRIES UNIVERSAL STUDIOS PRODUCTS CAN BE SHIPPED TO

Argentina ✦ Austria ✦ Belgium ✦ Brazil ✦ Canada ✦ China ✦ Denmark ✦

Finland ✦ Germany ✦ Iceland ✦ India ✦ Ireland ✦ Israel ✦ Italy ✦ Japan ✦

Jordan ✦ Korea ✦ Kuwait ✦ Lebanon ✦ Luxembourg ✦ Netherlands ✦

Norway ✦ Oman ✦ Portugal ✦ Qatar ✦ Saudi Arabia ✦

Spain ✦ Sweden ✦ Switzerland ✦ Taiwan (Province of China) ✦

United Arab Emirates ✦ United Kingdom of Great Britain ✦

Northern Ireland ✦ United States of America ✦ Yemen

RETURNS

In MoYou London we take great pride in our product quality - in the case that you are unhappy with your purchase, please contact us directly to info@moyou.co.uk and we’ll take it from there.

In case you would like an exchange or refund for any other reason, we offer a 28-Day Replacement or Refund policy (excluding P&P). Please contact our customer service. Make sure the product is unused and in its original packaging. If for any reason the item your ordered did not arrive in a perfect condition or with any fault, please let us know and we will sort it out.

We appreciate feedback of any kind - in case you are unhappy for any reason from your products or service you received, please let us know.

Returns:
FedEx Cross Border Fulfilment, Anton House
Christy Way, Basildon
SS15 6TR
UK