Help Center

Orders need to be made via our website moyou.co.uk.

1. Start shopping by selecting the product category links: e.g. PLATES, POLISH, ACCESSORIES. You can also shop our latest product through the NEW IN category link. If you have a specific product in mind or are unsure where to start, you can simply enter a key word or item number in the search box on the homepage. 2. Once you have found an item you want to buy, click on the 'ADD TO BAG' button. 3. You can then either continue shopping, or review the items in your shopping cart. 4. If you're happy with the items in your cart, click 'CHECKOUT' to complete your order. You may order as a guest. However, we recommend that you register an account with us so you can log in and view your orders and details at anytime.

Our current payment methods are Paypal and we accept Visa, Master Card, American Express and Apple Pay.

Please note that payments through Internet Explorer are not processed, please choose another browser to continue with your purchase.

Please note, depending on your country and delivery method the time that your order is going to take to be deliver might vary.

If you have a tracking number you can see the status of your order in the following links:

Royal Mail: http://www.royalmail.com/

DHL: http://www.dhl.co.uk/

Fedex: http://www.fedex.com/gb/

In MoYou London we take great pride in our products quality - in any case that you are unhappy with your purchase, please contact us directly to info@moyoumarketing.com and we'll take it from there. In case you would like an exchange or refund for any other reason, we offer a 28-Day Replacement or Refund policy (excluding P&P). Please contact our customer service. Make sure the product is unused and in its original packaging. If for any reason the item your ordered did not arrive in a perfect condition or with any fault, please let us know and we will sort it out.

Please note: Order cancellations requests are not guaranteed.
Our dispatch team work during non office hours in order for a quick dispatch time.
If your order has been shipped we will not be able to cancel and you will need to wait for your parcel to arrive to return any unwanted items.

Some plates may not come with a sleeve - Please note; replacements are not available.

You are welcome to return unwanted items to us for a refund or exchange within 28 days of receiving them. All items returned items must be in a brand new, unused condition and image plates must still have the blue film intact. Please include in your return your order number and the details of the refund or exchange, and we will email you once we have received your return. Please send all returns to: MoYou Marketing Ltd Unit 3, Archway Business Centre 19-23 Wedmore Street,N194RU London, UK.

We do not send replacements for any cosmetic damages on packaging. This includes sleeves, boxes and tubes.

Our current payment methods are Paypal and we accept Visa, Master Card, American Express and Apple Pay.

Our website is in GPB and cannot be converted into a different currency. We also cannot quote you a price in a different currency as the exchange rate fluctuates. However, if you would like to find any price in another currency you can try using an online converter.

Depending on your country and delivery method, the time that your order is going to take to be deliver might vary. For further information please check this page: Shipping & Returns

The sticky stampers are easier to use and so are best for beginners. The non-sticky are a little more difficult to use but are less squishy and so create a slightly neater image.

Stamping can be quite difficult if you are new at it and takes a bit of practice to get the hang of. You should find the tips below will help you to perfect your stamping: -Make sure you are applying plenty of nail polish to the image and not scraping too hard. - Roll the stamper over the image. Make sure you are doing this with only a small amount of pressure as pressing down hard can stop it picking up. -The whole process from applying the nail polish to the image to stamping onto the nail should be done quickly as the nail varnish should not have any time to dry. -Make sure you clean the nail polish from the image after every time you stamp otherwise it can get clogged and the stamper won't pick it up. -When you have cleaned the plate with nail polish remover, wipe away all traces of the remover as if there is any residue left on the plate it stops the stamper picking up. -Do not use any nail polish remover on the stamper as this can damage it, the only thing that should be used to clean the stamper head is sticky tape or a lint roller. -Lastly, if you are not using our stamping polishes, make sure the polishes you are using are no too thin and not quick-dry as these do not work as well. You can also have a look at our YouTube channel where we have plenty of videos and tutorials that you might find helpful: https://goo.gl/aulMYB

Stamping can be quite difficult if you are new at it and takes a bit of practice to get the hang of. You should find the tips below will help you to perfect your stamping: -Make sure you are applying plenty of nail polish to the image and not scraping too hard. - Instead of rolling the stamper like you would with the marshmallow stampers, you need to stamp straight down onto the image. Make sure you are doing this with only a small amount of pressure as pressing down hard can stop it picking up. -The whole process from applying the nail polish to the image to stamping onto the nail should be done quickly as the nail varnish should not have any time to dry. -Make sure you clean the nail polish from the image after every time you stamp otherwise it can get clogged and the stamper won't pick it up. -When you have cleaned the plate with nail polish remover, wipe away all traces of the remover as if there is any residue left on the plate it stops the stamper picking up. -Do not use any nail polish remover on the stamper as this can damage it, the only thing that should be used to clean the stamper head is sticky tape or a lint roller.

-Lastly, if you are not using our stamping polishes, make sure the polishes you are using are no too thin and not quick-dry as these do not work as well. You can also have a look at our YouTube channel where we have plenty of videos and tutorials that you might find helpful: https://goo.gl/aulMYB

The best thing to clean our stampers with is sticky tape or a lint roller.

We advise that you do not use any nail polish remover or acetone on them as this can damage them.